Interpretation Services or Other Accommodations
The services of an interpreter or other accommodation are made available to patients or their companions upon request. Patients should inform the practice/provider at time of scheduling or registration.
Interpretation by a patient’s family member or friend is discouraged due to issues of confidentiality and medical accuracy.
For deaf or hard of hearing patients, communication accommodations may include:
- Sign language interpreters through Video Remote Interpretation (VRI)
- On site sign language or tactile interpreters provided by contracted agencies
- Writing materials and whiteboards for written communication
- Any combination of the above
For patients with limited English proficiency who prefer to receive their health care information in a language other than English, accommodations may include:
- Video Remote Interpreters (VRI)
- Over the phone Interpreters (OPI)
- Contracted on site interpreters
- Translation services for written documents
For blind or low vision patients, communication accommodation may include:
- Guidance and verbal instructions regarding surroundings and obstacles
- Documents provided in enlarged font size
- Staff reading and providing information about treatment or procedure
For patients with speech impairments, one or more of the following aids will be made available:
- Writing materials
- Communication board
- A laptop or a tablet
*** View a poster of the languages most commonly spoken by Women’s Health Arizona patients.
